“Photo of a young man in a hurry showing frustration as the dispenser is pumping slowly”.

Middletown, RI-  Of course, we are always in a hurry! However, one of the biggest disappointments for any fuel customer is when the dispenser is pumping slowly. Slow fuel flow can happen for many reasons, but, as a fuel operator, how are you detecting or finding out that your equipment is not operating up-to-par?

Are you reliant on your customers to let your store manager know when your dispensers are pumping slowly? We hope not. The normal customer expectation is for gasoline to flow at between 8 and 10 gallons per minute (and 35-45 gallons/minute for truck diesel). By the time a customer gets out of their car and begins a pay at-the-pump transaction, the average fueling usually time takes 3-4 minutes. Any longer, and your customer will not be very happy, especially in the Winter! In fact, an underperforming dispenser can add 1-2 minutes to an-already frustrating experience for your customers. To a freezing customer, that can seem like a lifetime.

Some reasons for slowing flow can be related to clogging fuel filters, a defective nozzle, or your tank motors (commonly-called submersibles), not performing properly. In high-volume locations, a slow-down at the fuel lanes, particularly during peak times, can be devastating to your business. Complex motor arrangements, manifolded tanks, or a lack of proper maintenance, can also make detection and correction challenging.

How can Warren Rogers help?  

We offer the ultimate in down fueling position and slow flow reporting via our real-time, 24/7 portal called fuelWRAp and industry-leading operational reporting procedures.  fuelWRAp is viewable on desktop, tablet, and mobile.  We monitor EVERY transaction through every site and every dispenser and calculate the speed of those transactions over a short time period. Our analytics then determine when we see fueling positions that are slowing down or showing erratic activity. The operator’s maintenance department is then notified via fuelWRap and customized operational reports where the issues are occurring, down to dispenser, grade, and fueling position.

In an instant, you can also see which fueling positions are dormant COMPANY-WIDE and for how long. No longer depend on the manual reporting of down fueling positions. On fuelWRAp, down fueling positions are ranked by the number of days dormant when no transactions have occurred at that fueling point. Maintenance departments can then view more granular detail in the application to see when the dispenser stopped performing and contact the store for additional confirmation. As an additional option, we can even send email reports to the field for GM review and investigation.

With Warren Rogers, you may realize that you really don’t need to buy more land, add more dispensers, perform costly upgrades, etc….You may just need to maintain your current equipment in a more-optimal and efficient fashion. Grow your throughput and keep your customers happy at the same time with fuelWRAp. We also offer a Procurement application to see inventory levels and receive runout alerts so you never run out of fuel again……..another common reason for those Out of Order nozzle bags and orange cones to go up!

How else can Warren Rogers help you?

Implementing improved system controls can greatly-increase efficiency in preventing fraud, abuse, or theft. With Warren Roger’s fuelWRAp Real-Time App, you can get:

  • *tighter fuel inventory control
  • *important equipment alerts
  • *detailed reports, and much more.
  • *interactive charts and graphs as well as historical data right to any of your devices
  • *dedicated account support of an expert fuel systems analyst team

See down fueling positions in real-time on the Warren Rogers’ fuelWRAp online portal, viewable on desktop, tablet, and mobile. fuelWRAp displays dormant fueling positions from 1 to 7 days in an easy-to-view interactive tool for easy monitoring. Easily link to more detail to view dispenser activity and transactions.

Real-time data can also be at your fingertips with the fuelWRAp app to allow you to see what’s going on in your fuel systems, including dispenser activity. We continuously track every drop of fuel and monitor every dispenser and line at your site while also collecting and analyzing an infinite amount of data. We also provide customized reports for your fuel team quickly and efficiently so that you can always stay informed. Learn more here.

Warren Rogers adds Alarm Management to their arsenal of capabilities and the online portal, called fuelWRAp.

About Warren Rogers Associates

Founded in 1979 by Dr. Warren Rogers, Warren Rogers Associates pioneered the development of Statistical Inventory Reconciliation Analysis (SIRA) as a means of monitoring underground fuel tanks and associated lines. Warren Rogers later invented Continual Reconciliation Analysis for fuel management and has been at the forefront of developments and enhancements to this technology.

Today, Warren Rogers specializes in statistical analysis and precision fuel system diagnostics for the retail petroleum industry. The Warren Rogers system is fully deployed in the cloud to provide customers with real-time access to fueling data anytime and anyplace. Recent initiatives include alarm management capabilities and the deployment of a secure procurement application for delivery forecasting and product dispatch, the development of KPI Measures of the financial impact of tank system maintenance activities, and advanced delivery audit. In addition, all Warren Rogers solutions are PCI compliant and eliminate any reliance upon the use of a customer’s VPN for access to store devices. Warren Rogers holds numerous U.S., European and Canadian patents for these applications. 

For more information, please visit www.warrenrogers.com and feel free to contact Tony Caputo, Director of Business Development, at tcaputo@warrenrogers.com, (M) 540-314-6210, for more information and scheduling a demonstration.